The Challenges of Retail and Restaurant Management - A Three Hour Workshop
Date and Time
Monday Jul 11, 2011
2:00 PM - 5:00 PM PDT
Monday July 11, 2011
2:00 PM - 5:00 PM
Fees/Admission
$25
Website
Contact Information
Orange County SBDC: 714.564.5200
Fullerton Chamber of Commerce: 714.871.3100
Send Email
Description
The unique challenges of retail and restaurant management are much more complex than office, distribution, or factory work. The demands of the customer, inventory, and employee relations require a different approach and a strong sense of urgency. In this workshop participants will:
Discuss the most successful ways to recruit and hire top performers
Learn an active Listening technique for handling irate customers
Understand why employees don't always do as expected and what to do about it
Learn the 4 steps to improving employee performance
Learn six keys to stress-free management
